Contact Us

Questions? These are the fastest ways to reach us.

1. Live Support (Telegram)

@hongmico — account, playback and payment questions. Usually answered within 24 hours; staffed 09:00–22:00 (GMT+8).

2. Email

[email protected] — account appeals, billing checks, feature issues. Include your username and a description; screenshots help.

3. Copyright Complaints (DMCA)

[email protected] with "DMCA" in the subject — include proof of rights and the infringing URL. Valid notices are actioned within 48 hours.

4. Business Enquiries

[email protected] with "Business" in the subject — advertising, distribution, co-operation. A short note on format and expected scale helps.

5. Response Time

Within 24 hours on business days; longer on public holidays. For urgent payment or account-security issues, please use Telegram first.

6. Fraud Warning

We will never ask for your password or verification code, and never ask you to transfer money to a private account. Anyone claiming to be "support" and requesting payment, top-ups or paid unblocking is a scam — report them immediately.

Last updated: 2026-11-06